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If you've got a question, let us know.

Q: What is Primacy? 

Every June we charge a primacy fee for the entire year.

From Missouri's Department of Natural Resources:

"...The primacy fee is a user fee, paid by the customers of Missouri's public water supply systems and set by state law..."

"...The primacy fee provides funding necessary to implement the federal and state Safe Drinking Water Act regulations and maintain delegation of the federal public drinking water program."

Note: The Primacy fee has increased this year, from $4.52 to $5.28.

Q: Where is the billing and customer service office located? 

The District office is located at 304 N. Ranson Road in Greenwood. We are approximately 2 blocks north of the Greenwood City Hall on the West side of Ranson.

Q: What are your office hours? 

Our regular office hours are 7:30am to 4:30pm, Monday thru Friday. We are closed from 12:00pm to 1:00pm daily for lunch.

Q: Do you have a night deposit box? 

Yes. Our 24-hour drop box is located on the front of our building to the right side of the Customer Service door.

Q: Are the City of Greenwood's Sewer and Trash fees included in my bill? 

No. PWSD12 only bills for water service. You will receive a separate bill from the City of Greenwood for your Sewer and Trash Services.

Q: When is my bill due? 

Water bills are due upon receipt. The District allows until the 21st of each month before a 10% Late Charge is applied on the next business day.

Q: Do you offer a level pay plan? 

At this time we do not offer a level-pay plan. However, if you wish to pay additional in anticipation of high usage or travel, the additional amount will be credited to your account and indicated as a credit on your monthly water bill.

Q: Is my meter read every month? 

Yes, we read meters every month either manually or via radio. If the radio in your meter has failed during extremely cold weather or heavy snowfall, your bill will be estimated. Estimated bills will be clearly identified on the front.

Q: How often do I get billed? 

All accounts are billed monthly. Bills are generated on the 25th of each month or the nearest regular business day.

Q: If I suspect a leak near my meter or in my yard what do I do? 

Call 816-537-6856 during normal business hours. After hours, please call 816-223-2816. The District has emergency response crews on call 24 hours a day, 7 days a week. You will be asked to leave a message describing the situation.

Q:I think my water bill is high. I am sure I don't use that much water. How can I check? 

Many of us have no idea of the huge amounts of water used. One big problem is a leaky toilet. While only a small leak, it is constant and can add up to big amounts. Stop by our office and pick up some toilet dye strips. Also, limit your use outdoors. Up to 50% of water use in summer is for outside use.

Q: My water was white or milky looking for a while. Is something wrong? 

No, actually that is very small air bubbles that could be caused by a break in the line, the change from cool to warmer weather, or high use. Air gets into the water, and the milky color is the result. Fill a glass, let it sit for a minute, and see if it clears. The water is safe and perfectly fine to use for all your water needs.

Q: Is there fluoride in my drinking water? 

The City of Kansas City does fluoridate our water.