There are several different way to pay your bill. Some payment options have fees.
Cash, Check, or Money Order
You can make your payment with cash, check, or money order at our office. We have a 24-hour drop box in front of our building for your convenience if you're in a hurry or it's after business hours. You can mail a check or money order to our office. Just remember to give enough time to get to our office by the 21st of each month to avoid a late penalty.
Using a debit or credit card will incur a processing fee whether you pay online, over the phone, or in our office. Our processor of online payments charges 3% on the amount, plus $.50 if the amount is under $100.
As stated above about using a debit or credit card to pay, a processing fee of 3% of the amount, plus $.50 if the amount is under $100 will incur. You can also use your checking account to pay online or over the phone, which our processor charges a flat fee of $1.10.
Bank Bill Pay
If you pay your water bill through your bank, it will be electronically transferred. A convenience fee of $.40 will be added to your next bill for each transaction.
Direct Payments/ACH Draft
You can have your payment automatically drafted from your checking or savings account. Just fill out the ACH form and provide a voided check. There is a fee of $.15 per month. Your payment will pull from your account around the 10th of every month. This is so in case you get you a really high bill, you can call our office before the 10th, and we can suspend your ACH while you find an alternative way to pay your bill.
Disconnections are on the 2nd Tuesday of every month, which the past due amount must be paid before 8:00am that day. If you need to make a payment arrangement for a past due, please call anytime before the start of business on this day. We cannot accept payment arrangements after 7:30am on the day of Disconnections. You can call and leave a voicemail for when you want the payment arrangement, up to the 21st of that month.
"Why Do I Have to Pay These Fees?"
As public funds, we cannot absorb these fees. If you have any questions about paying your bill, please contact our office.