Q: Where is the billing and customer service office located?
The District office is located at 304 N. Ranson Road in Greenwood. We are approximately 2 blocks north of the Greenwood City Hall on the West side of Ranson.
Q: What are your office hours?
Our regular office hours are 7:30am to 4:30pm Monday thru Friday. We are closed from 12:00 noon to 1:00pm daily for lunch.
Q: Do you have a night deposit box?
Yes. Our night deposit box is located on the front of our building to the right side of the Customer Service door.
Q: Are the City of Greenwood's Sewer and Trash fee's included in my bill?
No. PWSD12 only bills for water service. You will receive a separate bill from the City of Greenwood for your Sewer and Trash Service.
Q: When is my bill due?
Water bills are due upon receipt. The District allows until the 21st of each month before a 10% Late Charge is applied.
Q: Do you offer a level pay plan?
At this time we do not offer a level-pay plan. However, if you wish to pay additional in anticipation of high usage or travel, the additional amount will be credited to your account and indicated as a credit on your monthly water bill.