News Splash!

Water Quality Report 2018 Download CCR 2018

Effective October 1, 2017:
Payments for your water service that are issued from your Online Banking website will now be received at the District office electronically as opposed to a paper check via USPS; for prompter delivery of your payments. For this convenience and in compliance with MoMRS 139.055, the District will apply a convenience fee of $0.35 per electronic transaction to your account.

Water Rate Increase.
JACO Water District 12 has increased water rates effective January 1, 2020. The increase was based on a recent rate study performed by District engineers and is a result of annual rate and supply increases imposed by the District's suppliers. The average user, 5000 gallons, will see a monthly increase of approximately $1.10. See Rates & Fees for details.

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Customer's Corner
If you are a new customer wishing to start water service within the District, please return or e-mail the completed Water Service Application after reviewing and agreeing to the terms outlined in our Customer Handbook.
Note:To avoid service interruption, we will need the Water Service Agreement, $100 deposit (cash, check or money order) and a copy of your photo ID. You will have 5 business days from the day you start service.

If you would like to sign up for our automated payment service, please download the ACH/EFT processing agreement.You will need to provide a voided check.

We only provide water service. City of Greenwood provides services for sewer and trash. Contact them at 816-537-6969.

Contractor's Information
If you are a home builder wishing to start water service within the District, please return or e-mail the completed Builder Service Application.

If you are a building a new house and need water tap specifications, please download the District's New Installation Specifications here.

Front Desk
Got a question, send us an
email, and we'll see what we
can do! You may also find
an answer on our Frequently
Asked Questions

Office Hours
7:30 am – 4:30 pm

Closed daily:
12-1 pm

Holiday Schedule 2020
New Years Day- Jan 1st
Martin Luther King- Jan 20th
President's Day- Feb 17th
Memorial Day- May 25th
Independence Day- July 4th
Labor Day- Sept 7th
Thanksgiving- Nov 26th & 27th
Christmas- Dec 25th

Directions to the Office


Jackson County PWSD #12 is not affiliated with the website DOXO.

You can pay your water bill online here.

What's New
January 13, 2020

We will be closed Monday, January 20th, Martin Luther King, Jr. Day.
We will reopen at regular hours on Tuesday, January 21st.

Protect Pipes When Temperature Drops

Here are some suggestions for protecting your pipes.

We provide water to all of the residents and businesses in Greenwood as well as the area East of the City in Jackson County extending to 7 Hwy. The District has 2 sources of water. We purchase most of our water from the City of Kansas City and the remaining water from Tri- County Water Authority. To deliver the water, we have a 1 million gallon elevated storage tank located at Allendale Rd and Spruce Drive with over 25 miles of water mains. Our water system has been in the process of and continues to upgrade, add and install new water distribution improvements to better serve you, our customers.

Water Rates and Fees
Follow this link for detailed water rates and fees.

How to read your meter
Many customers have asked us for a guide to help them understand how to read their own service meter. Follow this link for a detailed description and tutorial of how to read your home or business water service meter.

The best way to save on your water bill is to conserve. Take a moment and check out our Conservation page and 25 ways to save water.

Sewer Shutoff's

The Missouri General Assembly passed legislation forcing public water supply districts in the State of Missouri to turn off a customer's water service for non-payment of sewer bills. Jackson County Public Water District 12 is required by law to terminate a customers water service for non-payment of a City of Greenwood sewer bill even if your water service account is current with JCPWSD12.
Sewer Shutoff Policy.

Source Water Assessment Protection
SWAP program was established under the Federal Safe Drinking Water Act. To find out more, follow this link to the SWAP Report. For additional information on water quality visit the MO DNR website.


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