E-Mail received from KC Water regarding taste and smell of water:
"We did experience a change in taste over the past couple of weeks. It was the result of changing river conditions and treatment modifications. For the most part, those challenges have been addressed and the water is tasting much better for most of our customers. However, it does take time for the water to get through the system and we expect Jackson County customers to have better water very soon. Throughout this, the water has remained safe. It continues to meet all regulatory standards. We take this seriously and are doing out best to deliver a high quality product.
Thank you for your patience.
Our office will be closed on Friday, July 3, 2020, for observance of Independence Day. We will be back in the office on Monday, July 6th. Have a safe and happy 4th of July!
As of right now, our lobby is still closed to the public. It will be a month-by-month basis of when it will reopen.
We are still accepting payments by phone, online and our dropbox in front of the building.
Effective Immediately (03/19/20):
We will be closing our office doors, but we will still remain open for business via phone, mail, electronically and dropbox.
To pay through the dropbox: Account # or address on check and/or envelope. Cash accepted also. You can request a receipt to be mailed, e-mailed or through the dropbox.
To pay over the phone: Call us at 816-537-6856 to pay by check or credit/debit card.
To pay online: Click the link above to pay your bill online. You will need your account # and the amount you want to pay. Call us if you need that information.
If you are starting new service, you can download and print the service agreement over here on the right, "Customer's Corner". You can e-mail the form (there are 2 pages) and a copy of your photo ID or put them in the dropbox. We will also need $100 deposit (cash, check or money order; no cards) which can also be put into the dropbox.
Jackson County PWSD #12 is not affiliated with the website DOXO.
You can pay your water bill online here.
January 13, 2020
We will be closed Monday, January 20th, Martin Luther King, Jr. Day.
We will reopen at regular hours on Tuesday, January 21st.
We provide water to all of the residents and businesses in Greenwood as well as the area East of the City in Jackson County extending to 7 Hwy. The District has 2 sources of water. We purchase most of our water from the City of Kansas City and the remaining water from Tri- County Water Authority. To deliver the water, we have a 1 million gallon elevated storage tank located at Allendale Rd and Spruce Drive with over 25 miles of water mains. Our water system has been in the process of and continues to upgrade, add and install new water distribution improvements to better serve you, our customers.
Water Rates and Fees
Follow this link for detailed water rates and fees.
How to read your meter
Many customers have asked us for a guide to help them understand how to read their own service meter. Follow this link for a detailed description and tutorial of how to read your home or business water service meter.
The best way to save on your water bill is to conserve. Take a moment and check out our Conservation page and 25 ways to save water.
The Missouri General Assembly passed legislation forcing public water supply districts in the State of Missouri to turn off a customer's water service for non-payment of sewer bills. Jackson County Public Water District 12 is required by law to terminate a customers water service for non-payment of a City of Greenwood sewer bill even if your water service account is current with JCPWSD12.
Sewer Shutoff Policy.
Source Water Assessment Protection
SWAP program was established under the Federal Safe Drinking Water Act. To find out more, follow this link to the SWAP Report. For additional information on water quality visit the MO DNR website.